Government of Mauritius
Ministry of Tourism Mauritius

Government of Mauritius   Ministry of Tourism Mauritius  

Programme

coindemire

Home » Conference » Programme

WEDNESDAY 23 MAY 2018

09 00 – 09 30

Registration of Participants

09 30 – 10 15

Opening of International Conference on Digitalisation and Sustainable Tourism

10 15 – 10 45

Tea Break

10 45 – 11 15

Plenary Session 1: Digitalisation and Sustainable Tourism: Opportunities and Challenges

11 15 – 12 30

Intervention by Ministers and Heads of delegation

12 30 – 14 00

Lunch

14 00 – 15 30

  • Plenary Session 2: Technology Transformation and Tourism
  • Breakout Session: Sustainable Tourism Accreditation and Certification

15 30 – 16 00

Open Discussions

16 00 – 16 15

Tea Break

16 15 – 17 30

Plenary Session 3: Enhancing Destination Competitiveness through Technology and Innovation

17 30 – 18 00

Open Discussions

19 00 – 22 30

Award Ceremony and Gala Dinner at InterContinental Mauritius Resort, Balaclava Fort

 

 

THURSDAY 24 MAY 2018

09 00 – 10 30

  • Plenary Session 1: Fostering Sustainable Tourism Development in the Digital Era
  • Breakout Session 1: Harnessing the potentials of digitalisation for tourism development

10 30 – 11 00

Open Discussions

09 45 – 11 00

Coral Planting Ceremony (By invitation only)

11 00 – 11 15

Tea Break

11 15 – 12 45

  • Plenary Session 2: Redefining Destination Marketing Strategy in the Digital Era
  • Breakout Session 2: Tourism and the Sustainable Development Goals (SDGs)

12 45 – 13 00

Open Discussions

13 00 – 14 00

Lunch

14 00 – 15 30

Plenary Session 3: Future orientation of the Tourism Industry

15 30 – 16 00

Tea Break

16 00 – 17 00

  • Adoption of Declaration
  • Closing remarks by Hon. Anil Kumarsingh Gayan, SC, Minister of Tourism of Mauritius.

17 00 – 18 30

Networking cocktail

 

Wednesday 23 May, 2018

09 00  – 09 30

Registration of Participants

 

09 30  – 09 35

OPENING CEREMONY – LE CHAMAREL CONFERENCE ROOM

Welcome Address by Host

09 35  – 09 45

Address by Hon. Anil Kumarsingh Gayan, SC, Minister of Tourism, Republic of Mauritius

09 45  – 10 00

Message from Mr. Zurab Pololikashvili, Secretary General, United Nations World Tourism Organisation (UNWTO) by Dr Dirk Glaesser, Director of Sustainable Development of Tourism Programme, UNWTO

10 00  – 10 15

Opening Address by Hon. Pravind Kumar Jugnauth, Prime Minister, Minister of Home Affairs, External Communications and National Development Unit, Minister of Finance and Economic Development

10 15  – 10 45

Tea Break

10 45  – 11 15

PLENARY SESSION 1: Digitalisation and Sustainable Tourism: Opportunities and Challenges

Venue: Le Chamarel Conference Room

Theme Coverage:

During the last decade, the tourism industry has witnessed the transformational effect of Information and Communication Technology (ICT) in terms of wider scope for global interaction between national and international players and for promoting Sustainable Tourism. Destinations, however, have yet to harness the full opportunities offered by ICT and the digitalisation process to foster the sustainability of the industry.

Governments across the world are leveraging on tourism as an engine of economic growth and a driver for economic diversification. However, the tourism industry is faced with a number of challenges that will shape its future development such as climate change, digitalisation and sustainability. Digitalisation and tourism success are inherently linked. The rapid progress in ICT is transforming tourism globally, creating opportunities for destinations and tourism businesses as well as challenges.

Keynote Speaker: Professor Geoffrey Lipman, President, International Coalition of Tourism Partners

Professor Lipman is a leading figure in tourism and a former top executive in IATA, WTTC and WTO. He is currently the president of ICTP and Green Growth Travelism Institute. He helped in pioneering new travel and tourism measurement systems. He devised UNWTO ST-EP Program and is a long-time collaborator of the World Economic Forum.

More info on: www.thesunprogram.com

11 15  – 12 30

Intervention by Ministers and Heads of Delegation

12 30  – 14 00

Lunch

14 00  – 15 30

PLENARY SESSION 2: Technology Transformation & Tourism

Venue: Le Chamarel Conference Room

Theme Coverage:

Technology is reshaping tourism businesses and redefining the contours of the tourism environment. Intelligence has become a fundamental tool for the strategic management of any destination. Business intelligence, big data, robots and artificial intelligence are innovative and powerful instruments of smart tourism. This session will address the impact of new technological developments on different tourism businesses (Internet of Things (IoT), Chatbots, Blockchain and virtual assistants). It also aims at examining the influences of technological innovation and applications on tourism development.

Speaker: Mr. Frank Püttmann, Head of Public Policy, TUI

Mr Püttmann heads TUI’s Berlin Corporate Office. With his team, he manages TUI’s corporate public policies, the Group’s industry association memberships and engages with TUI’S global destination partners in the German Capital. He has been very active in developing the innovative corporate digital public policy strategy for TUI as a tourism industry market leader. He also worked for the largest European Airline Group Deutsche Lufthansa AG as their Head of Group Communications Asia Pacific. 

More info on: www.politiklounge.com

Panelists:

1.Ms Aradhana Khowala, CEO & Founder, Aptamind Partners

Ms Khowala is a multi-award winning next generation leader who is a regular speaker at various conferences and forums around the world. She runs a global, strategic hospitality and tourism consulting advisory that works closely with leaders in governments and businesses shaping the world of tourism.

More info on: http://www.aptamind.com/Featured.htmlhttps://www.wtflucerne.org/aradhana-khowala

2. Mr. Arnaud Meslier, Partner Development Manager – ISV/Start-ups, Microsoft Corporation

Mr Meslier is Partner Development Manager covering the East Southern African Region and is part of the Innovation Team within Microsoft 4Afrika. In his role, he is focused on driving Digital Transformation within the Start-up Ecosystem and in the development of Digital Skills across Africa.

More info on: https://www.linkedin.com/in/arnaudmeslier/

3. Mr Barry Clemens,  General Manager of Handy for Africa and Indian Ocean, Tink Labs Limited

Barry Clemens has over 25 year of international operational hospitality experience. He has been in various leadership positions and has adjudicated the South African Tourism Awards for the last 4 consecutive years, and is currently the CEO of an International hospitality consultancy.

As an ICF accredited Business & Life skills coach he understands like no other the importance of continuous improvement and keeping up with the new eras which include technology. Technology plays an ever increasing role in the hospitality industry and can add a lot of value to the customer experience.

Moderator: Dr. Dhananjay Keskar, BE, MBA, Ph. D, FIMA, Director, Vice – Chancellor Amity Institute of Higher Education

A top level corporate executive with experience in India and abroad turned into an academician. Presently Vice Chancellor and Director of Amity Institute of Higher Education responsible for Amity Group’s Education institutions in Mauritius and Africa.    

More info on: http://www.amity.edu/un/faculty-resources.asp

14 00  – 15 30

BREAKOUT SESSION: Sustainable Tourism Accreditation and Certification

Venue: Bel Air Meeting Room

Theme Coverage:

Certification and accreditation have been used as tools for sustainable development. It is a voluntary mechanism used to show high standards of performance beyond legislation. Sometimes it can be viewed as a source of competitive advantage which differentiates an organisation from the average. Certification can be used to gather stakeholders around common purpose of defining standards to improve the contribution of tourism to sustainable development.  This session will showcase Long Beach Hotel which has successfully obtained a Green Certification.

Case Study: Mr Saleem Khadaroo, Corporate Manager Quality Safety Health and Environment, Long Beach (Sun Care Programme)

Mr Khadaroo has over 20 years of experience with the tourism and hospitality industry. He has held various leadership positions with Sun Resorts who oversees Health and Safety, Food Safety, Environment Quality.

Panelists:

1.Mr M. Y. Foondun, Ag. Deputy Director, Mauritius Standard Bureau (MSB)

Mr M Y Foondun holds an MSc Chemical Engineer and has worked since 1988 in the Textiles Industry for Woven Fabric, Bleaching and Dyeing, prior of joining the MSB in the Quality Assurance Unit in 1995.  He is a Trainer for Quality Management System and for Sustainable Tourism registered with MQA. 

2. Ms Leena Aworer, Certification Manager, Société Générale de Surveillance (SGS)

Ms Aworer is the Certification Manager and Senior Lead Auditor & Trainer at SGS Mauritius Ltd. She has 14 years’ work experience in the field of Hospitality, Quality, Food Safety, Agriculture, Agro Industry, Audits, Enforcement and Environment and conducted more than 425 Food Safety/Quality Management System Audits. She holds an MSc in Environmental Science with specialisation in Environmental Management from the University of Mauritius.

Moderator: Dr Luigi Cabrini, Chairman, Global Sustainable Tourism Council (GSTC)

Dr Cabrini is the Chairman of the Board of Directors of the Global Sustainable Tourism Council, and former Director of Sustainable Tourism at the UNWTO. He led several initiatives on sustainable tourism at global level, on tourism and climate change, tourism and biodiversity, observatories for sustainable tourism, the green economy, tourism and cultural heritage.

More info on: Global Sustainable Tourism Council (GSTC)

15 30  – 16 00

Open discussions

16 00  – 16 15

Tea Break

16 15  – 17 30

PLENARY SESSION 3: Enhancing Destination Competitiveness through Technology and Innovation

Venue: Le Chamarel Conference Room

Theme Coverage:

In this new era, digital adaptation is not an option anymore, but rather an indispensable and strategic tool for destinations to remain competitive and to respond to the ever-evolving consumer needs and demands. In the tourism sector, digital strategies are increasingly based on online presence, differentiation and reputation in order to be competitive. This session will identify ways of how a destination could adapt to the digital transformation of the sector in order to remain competitive.

Speaker: Mr Julian Mountain, Commercial Director of the Travel People, Lastminute.com Group

Julian is a globally minded, analytical expert with digital communication experience across a range of countries. Before following his passion and moving into the travel industry he was head of Digital for Saatchi & Saatchi, part of the Publicis groupe. When not assisting tourism boards navigate digital technology and channels, he can be found trail running or surfing and waiting excitedly for his twins to be born.

Company Linkedin: https://www.lastminute.com/sites/travelpeople/  

Panelists:

1.Mr Philip Taylor, CEO, Hospitality Plus

Mr Taylor has enjoyed an enriching career across numerous countries and industries. This wide exposure in the hospitality, property, logistics, shipping and financial services has prompted him to develop his very own ventures and partnerships with handpicked partners. Today, he lives in Mauritius and operates his own companies in diverse industries, whilst remaining an independent director for several listed companies in the hospitality industry as well as other sectors.

More info on: https://mu.linkedin.com/in/philip-taylor-47a214b

2. Professor Manohar Sajnani, Director Amity Institute of Travel and Tourism, Amity University Uttar Pradesh, India

Professor Sajnani is a celebrated professional with more than 30 years of teaching and industry experience and is a Destination Marketing and Tourism Management expert with specialisation in Information Communication Technologies in Tourism and Hospitality industry. His research area is inter- disciplinary cutting across a number of disciplines including People Management & Tourism Business Laws, creating value for both travel organisations and end users.

More info on: https://www.linkedin.com/in/manohar-sajnani-80595353/             

3. Dr Arjoon Suddhoo, FRAeS – Chairman, Air Mauritius Ltd

Dr Arjoon Suddhoo, FRAeS, is the Chairman of Air Mauritius Ltd and Executive Director of Mauritius Research Council. He was one of the laureates of the 1978 cohort. Dr Suddhoo is holder of a Bsc in Aeronautical Engineering with First Class Honours at the University of Manchester and a PhD in Aeronautics at the same University. He is also holder of an MBA with Distinction from the University of Liverpool.   

Moderator: Mr Fabien Lefébure, Chief Executive Officer, Solis Indian Ocean Ltd

Mr Lefébure holds a Post Graduate Degree (DESS) from the University of Paris I Panthéon-Sorbonne.  He has spent the last 14 years in different positions within the Hospitality & Tourism industry and is presently the CEO of Solis Group. Mr Lefébure is also serving his third mandate as President of the Association of Inbound Operators Mauritius (AIOM).

More info on:  https://mu.linkedin.com/in/flefebure          

17 30  – 18 00

Open Discussions

19 00  – 22 30

Award Ceremony and Gala Dinner – InterContinental Mauritius Resort Balaclava Fort

 

Thursday 24 May, 2018

09 00  – 10 30

PLENARY SESSION 1: Fostering Sustainable Tourism Development in the Digital Era

Venue: Le Chamarel Conference Room

Theme Coverage:

Tourism is widely recognised as an industry with huge potential for sustaining economic growth, promoting inclusive development and protecting the environment. To advance the power of tourism for sustainability, it is imperative for all tourism stakeholders to maximise tourism socio-economic contribution while minimising its negative impacts on the environment in line with the Sustainable Development Goals. This session will focus on how tourism could be a catalyst for positive change in terms of sustainable economic growth, social inclusiveness, employment and poverty reduction, resource efficiency, environment protection and climate change, cultural values, diversity and heritage and mutual understanding, peace and security. The role of technology in mainstreaming sustainability practices in tourism development will also be examined.

Speaker: Dr Luigi Cabrini, Chairman, Global Sustainable Tourism Council (GSTC)

Dr Cabrini is the Chairman of the Board of Directors of the Global Sustainable Tourism Council, and former Director of Sustainable Tourism at the UNWTO. He led several initiatives on sustainable tourism at global level, on tourism and climate change, tourism and biodiversity, observatories for sustainable tourism, the green economy, tourism and cultural heritage.

More info on: Global Sustainable Tourism Council (GSTC)           

Panelists:

1.Dr Dirk Glaesser, Director of Sustainable Development of Tourism Programme, UNWTO

Dr Glaesser obtained his Ph.D. from the University of Lüneburg, Germany and won the ITB scientific award for his work on Crisis Management. He is the author of a number of publications which have been widely translated. The Department for Sustainable Development of Tourism deals with the different challenges and opportunities of tourism development, among them environment and planning, investment and finance, risk and crisis management.                                                                                                                                    

2.Mr Leighton Waterman, Programme Officer, SIDS Lighthouses Initiatives, International Renewable Energy Agency (IRENA)

Mr Waterman has been working in the energy sector for over 20 years in various capacities.  He is currently Programme Officer, SIDS Lighthouses with the International Renewable Energy Agency, IRENA.  He has managed various projects in the Caribbean in support of increasing the use of renewable energy and energy efficiency.

More info on: www.irena.org  

3. Professor Richard Butler, Professor Emeritus in Tourism, University of Strathclyde & Glasgow

He is a past president of the International Academy for the Study of Tourism, and UNWTO Ulysses Laureate (2016), and has published over twenty books and a hundred articles on tourism, with a focus on tourism development, sustainability and islands. His main areas of research are tourism destination development, seasonality and the sustainability of tourism.

Moderator:  Dr Robin Nunkoo, Head of the International Centre for Sustainable Tourism and Hospitality, University of Mauritius

Dr Nunkoo is an Associate Professor in the Department of Management and the Head of the International Center for Sustainable Tourism and Hospitality at the University of Mauritius; a Visiting Senior Research Fellow in the Faculty of Management at the University of Johannesburg, South Africa; and an Adjunct Research Fellow at Griffith Institute for Tourism, Griffith University.  

More info on: http://uom.academia.edu/RobinNunkoo

 

09 00  – 10 30

BREAKOUT SESSION 1: Harnessing the potentials of digitalisation for tourism development

Venue: Bel Air Meeting Room

Theme Coverage:

Technology is developing so quickly that it is hard to get an idea of all the potential it holds for the tourism and travel sector. The digital transformation clearly happens when you listen to clients, understand them, and constantly offer them unique experiences. There is widespread recognition among industry leaders that the role of digital technology is rapidly shifting, from being a driver of marginal efficiency to an enabler of fundamental innovation and disruption. Digitalisation is the cause of large-scale and sweeping transformations across multiple aspects of business, providing unparalleled opportunities for value creation and capture, while also representing a major source of risk. This session will showcase the potentials of digitalisation in the tourism sector.

Panelists:

1.Dr Javier Gonzalez-Soria y Moren de la Santa, General Partner & CEO of Travel Tech 1 SCR

Dr Gonzalez-Soria is the Partner and Head of Travel and Transportation at AVASANT. He is also an Advisor for Facebook for the Travel Industry and the Former Director of Google Travel Spain and C-level of companies as Mundicolor-Iberia, Grupo Eurona Telecom or Hofmann-Photobox. He has a PhD in Law and PhD in Economics from Stanford.

More info on: www.travelthink.org; www.gonzalez-soria.com

2. Dr Upasana Singh, Lecturer in Information Systems and Technology, University of KwaZulu Natal in South Africa             

Dr Singh lectures on a wide-range of IT-related subjects and she has a keen interest in Educational Technologies. Her PhD was on electronic assessment for which she developed e-SEAT, an online interactive tool to evaluate e-assessment systems.

3.Mr. Barry Youxin Lin, Vice General Manager of Destination Marketing Center, Tuniu

Mr Lin has a rich experience in marketing and promotion and collaborates closely with Tourism bureau, airlines, and cruise lines.

4. Mr. Roopanand Mahadew, University of Mauritius

Mr Mahadew is a senior lecturer and head of the department of law at the faculty of Law and Management of the University of Mauritius. 

Moderator: Mrs Amanda Hills Balfour, Founder of Hills Balfour Ltd

Mrs Hills is President of Hills Balfour and MMGY Europe and Middle East, a leading specialist travel, tourism and integrated marketing, PR and communication agency which targets outbound travellers from Europe, GCC, and the US specialising in representation, digital and online for some of the leading destinations of the world including the beautiful island of Mauritius.

Website: www.hillsbalfour.com; www.mmgyglobal.com

More info on: https://www.linkedin.com/in/amanda-hillsbalfour-4a057125

10 30 – 11 00

Open Discussions

11 00  – 11 15

Tea Break

11 15 – 12 45

PLENARY SESSION 2: Redefining destination marketing strategy in the Digital Era

Venue: Le Chamarel Conference Room

Theme Coverage:                                                                   

The technology advances like internet, mobile phones and common IT platforms have fundamentally altered the entire travel and tourism value chain. With advances in connectivity and processing power, tourists can discover innumerable new travel destinations by a click and make travel decisions. Potential travellers are being inspired by the web, blogs, apps online reviews and online travel videos. The challenge is how to leverage on digital marketing to be present on relevant “upper funnel” or “early cycle” search engines to attract tourists to the destination and create more personalised customer experiences. This session will expose participants to the various social platforms and technological innovations that are fast changing tourism marketing strategy to gain a competitive edge and be ahead of the game

Speaker: Dr Javier Gonzalez-Soria y Moren de la Santa, General Partner & CEO of Travel Tech 1 SCR

Dr Gonzalez-Soria is the Partner and Head of Travel and Transportation at AVASANT. He is also an Advisor for Facebook for the Travel Industry and the Former Director of Google Travel Spain and C-level of companies as Mundicolor-Iberia, Grupo Eurona Telecom or Hofmann-Photobox. He has a PhD in Law and PhD in Economics from Stanford.

More info on: www.travelthink.org; www.gonzalez-soria.com

Panelists:

1. Mrs Amanda Hills Balfour, Founder of Hills Balfour Ltd

Amanda is President of Hills Balfour and MMGY Europe and Middle East, a leading specialist travel, tourism and integrated marketing, PR and communication agency which targets outbound travellers from Europe, GCC, and the US specialising in representation, digital and online for some of the leading destinations of the world including the beautiful island of Mauritius.

Website: www.hillsbalfour.com; www.mmgyglobal.com

Social profile: https://www.linkedin.com/in/amanda-hillsbalfour-4a057125

2. Ms Michelle Randall, Digital Editor and Content Producer, Thompsons Holidays

Ms Randall is skilled at crafting compelling content strategies optimised for search, social, conversion and mobile, specifically for the travel, tourism and hospitality industry. Leveraging over ten years of experience in the South African film and television industry (in various capacities including script writer, script editor, story consultant and art director), she is well-versed in using the power of video as part of an holistic content matrix to emotionally engage audiences. Over and above strategising editorial and online content for several top travel brands, she writes about how digital marketing can successfully meet travellers in the sales moments that matter. 

3. Ms. Alessandra Bitetti, Director of Operations, AIGO

Ms Bitetti leads AIGO teams in the challenge of implementing result-driven strategies for agency clients. Passionate about innovation, she keeps an active role in the design of new digital approaches with AIGO digital team. Her previous professional life was in product design at Design Continuum and in design education at IED.

AIGO is the leading tourism marketing and communication agency in Italy, a member of Travel Consul.

4. Mr. Thomas Drechsler, Chief Operations Officer and Member of the Board for AVIAREPS

Mr Thomas Drechsler is the Chief Operations Officer and Board Member of AVIAREPS, a leading tourism and aviation representation company, serving more than 100 airlines and 110 tourism boards via 66 offices in 48 countries. He has 30 years of experience in the tourism industry and occupied various positions across USA, Australia and Europe. He is currently leading AVIAREP’s tourism portfolio of over 150 world renowned clients which includes world’s leading hotel brands, National Tourism Organisations, cruise liners, car rental companies, Theme Parks and Trade Export Associations amongst others.

Moderator: Ms Aradhana Khowala, CEO & Founder, Aptamind Partners

Ms Khowala is a multi-award winning next generation leader who is widely referred as an authority in the travel and tourism industry. She runs a global, strategic advisory that works closely with leaders in governments and businesses shaping the world of tourism.

More info on: http://www.aptamind.com/Featured.htmlhttps://www.wtflucerne.org/aradhana-khowala

11 15 – 12 45

BREAKOUT SESSION 2: Tourism and the Sustainable Development Goals (SDGs)

Venue: Bel Air Meeting Room

Theme Coverage:

The United Nations World Tourism Organisation (UNWTO), emphasised on the contribution of tourism development to the MDGs, now referred to as the SDGs.  This new approach has been highlighted in recent policy discourses.  This theme attempts to further the discussions on the potential contributions of tourism to the SDGs and the role of key stakeholders such as the government, the private sector, and international institutions in facilitating this process.  Key policy issues and institutional arrangements needed to strengthen the link between tourism and local economic development will also be discussed and analysed.

Case Study: The influence of sustainable tourism on consumers’ choice:

Ms Vishnee Sowamber, Group Sustainability and CSR Manager in Mauritius

Sustainable development strategist who provides real solutions to issues through multi-stakeholder dialogues & project implementations for the group present in Mauritius, Reunion Is,, Maldives, China & different stakeholders in South Africa, Europe, US, Asia, among others. Very strong leadership skills which drive decision-makings for strategic reviews, irrespective of the amount of available or unavailable resources. (projects like Global Reporting Initiative, Integrated Annual Report, the Stock Exchange of Mauritius Sustainability Index, Carbon Offsetting (Tread Lightly project https://www.youtube.com/watch?v=a-I_5d1ZN18)

Panelists:

1.Dr Anna Spenceley, CEO, Spenceley Tourism & Development

Dr Spenceley is a consultant focusing on sustainable tourism who has worked for over 20 years in developing countries on assignments promoting conservation and poverty reduction.  Anna sits on the board of the Global Sustainable Tourism Council (GSTC), and on the GSTC’s Destination working group, and is a GSTC Trainer. Anna has a substantial publication record on sustainable tourism, including ‘The Responsible Tourism’ – an e-book which helps travelers find sustainable holidays.

Recent blogs:

Presentations from the conference on Sustainable Tourism in Small Island Developing States

New guidance on tourism concessions for protected areas released  

Webinar recording and presentations: Overtourism and protected areas          

2.Professor Richard Butler, Professor Emeritus in Tourism, University of Strathclyde & Glasgow

Prof Butler is a past president of the International Academy for the Study of Tourism, and UNWTO Ulysses Laureate (2016), and has published over twenty books and a hundred articles on tourism, with a focus on tourism development, sustainability and islands. His main areas of research are tourism destination development, seasonality and the sustainability of tourism.

3. Mr Jean Louis Pismont, Chairman, Association of Hoteliers and Restaurants In Mauritius

Mr Pismont is the Chief Operations Officer of Beachcomber, the leading hotel group in Mauritius and is currently the President of AHRIM, the Association of Hoteliers and Restaurants in Mauritius. Educated at the Hotel School of Thonon Les Bains (France), he was part of the executive management at the ‘Forte Grand Abu Dhabi’ and ‘Le Royal Mansour’ of Casablanca. He is involved in the deployment of Beachcomber’s CSR policy actions and is also involved in the implementation process of ‘EarthCheck’ across the Beachcomber Group and its 8 properties on the island.

Moderator:  Dr Tulsidas Narraidoo, Adjunct Faculty, Information Technology, Amity Global Business School

Dr Narraidoo holds a Degree in Management from the University of Mauritius, A Master’s Degree in Hospitality & Tourism from Sheffield University and a Doctorate in International Tourism Management from London. He has been lecturing in Mauritius, South Africa, Namibia, Cyprus and Switzerland for the past twenty years in Strategic Management and Tourism and been consultant in Tourism, Environmental Protection for eight years.

More info on: www.amity.edu-un; www.amity.edu-mauritius

12 45 – 13 00

Open Discussions

13 00  – 14 00

Lunch

14 00 – 15 30

PLENARY SESSION 3: Future Orientation of the Tourism Industry

Venue: Le Chamarel Conference Room

Theme Coverage:

This session will summarise the main recommendations that emerged over the two days’ conference and conclude with the new orientation and strategic direction to propel the tourism industry to new heights of development for the long-lasting benefit of the global community.

Speaker: Dr Robin Nunkoo, Head of the International Centre for Sustainable Tourism and Hospitality, University of Mauritius

Dr Nunkoo is an Associate Professor in the Department of Management and the Head of the International Center for Sustainable Tourism and Hospitality at the University of Mauritius; a Visiting Senior Research Fellow in the Faculty of Management at the University of Johannesburg, South Africa; and an Adjunct Research Fellow at Griffith Institute for Tourism, Griffith University.  

More info on: http://uom.academia.edu/RobinNunkoo

Panelists:

1. Dr Sudhir Andrews, Partner and MD, SkillMaker Consultancy Pvt. Ltd, India

Dr Andrews is a well-known and decorated hospitality educationist and author in India and has commissioned many private and public hotel management schools. He is the author of 11 Hospitality books published by Tata-Mc Graw-Hill Publishing which are accepted as the official textbooks/reference books of the hospitality industry. For his contribution to hospitality education in India he has received many awards..

2. Dr Dirk Glaesser, Director of Sustainable Development of Tourism Programme, UNWTO

Dr Glaesser obtained his Ph.D. from the University of Lüneburg, Germany and won the ITB scientific award for his work on Crisis Management. He is the author of a number of publications which have been widely translated.  The Department for Sustainable Development of Tourism deals with the different challenges and opportunities of tourism development, among them environment and planning, investment and finance, risk and crisis management.  

Moderator: Professor Geoffrey Lipman, President, International Coalition of Tourism Partners

Professor Lipman promotes Tourism as an important socio-economic sector and has also helped in pioneering new travel & tourism measuring systems and green certification. He devised UNWTO ST-EP Program and is a long-time collaborator of the World Economic Forum.

More info on: www.thesunprogram.com          

15 30 – 16 00

Tea break

16 00 – 17 00

  • Adoption of Declaration
  • Closing remarks by Hon. Anil Kumarsingh Gayan, SC, Minister of Tourism, Mauritius

17 00 – 18 30

Networking cocktail

 

Thursday 24 May, 2018

Special Event (By invitation only)

09 45 – 11 00

Coral Planting Ceremony at Trou aux Biches

 

Friday 25 May, 2018

Social Programme (Only for foreign delegates)

09 30 – 14 00

Visit to Casela Nature Park

09 00 – 16 30

Catamaran Trip