Government of Mauritius
Ministry of Tourism Mauritius

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Dr Glaesser obtained his Ph.D. from the University of Lüneburg, Germany and won the ITB scientific award for his work on Crisis Management. He is the author of a number of publications which have been widely translated.

The department for Sustainable Development of Tourism deals with the different challenges and opportunities of tourism development, among them environment and planning, investment and finance, risk and crisis management.

Dr Dirk Glaesser

Former Executive Director IATA: President WTTC: ASG UNWTO

Current Co-Founder SUNˣ Strong Universal Network

Member Club of Rome

Advocates Climate Resilience

  • Building Global Climate Learning, Innovation and Resilience Network.
  • Advancing Impact-Travel ~ Measured: Green: 2050 proof.

Professor Lipman promotes Tourism as serious socio-economic sector and helped drive airline liberalization agenda. He has also helped pioneer new travel & tourism measuring systems and green certification. He devised UNWTO ST-EP Program and is a long-time collaborator World Economic Forum.

Professor Geoffrey Lipman
Keynote Speaker & Panelist, Future Orientation of the Tourism Industry

Luigi Cabrini is the Chairman of the Board of Directors of the Global Sustainable Tourism Council, and former Director of Sustainable Tourism at the UNWTO. He led several initiatives on sustainable tourism at global level, on tourism and climate change, tourism and biodiversity, observatories for sustainable tourism, the green economy, tourism and cultural heritage.

He will present the Global Sustainable Tourism Criteria, a set of standards that guides tourism destinations and other segments of the tourism industry committed to increase their levels of sustainability.   

Dr Luigi Cabrini
Speaker, Fostering Sustainable Tourism Development in the Digital Era

General Partner & CEO of TRAVEL TECH 1 SCR, a regulated UE Venture Capital firm. Partner & Head of Travel and Transportation at AVASANT. Advisor for Facebook for the Travel Industry. Former Director of Google Travel Spain and C-level of companies as Mundicolor-Iberia, Grupo Eurona Telecom or Hofmann-Photobox

PhD in Law and PhD in Economics. MBA. MA. SEP Certificate, Stanford. CIA. Legal Auditor. Arbitrator. Entrepreneur, Digital Evangelist. Passionate traveller, has visited more than 70 countries. Passionate communicator, his nonprofit Travelthink project has more than 30k subscribers.

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Dr Javier Gonzalez-Soria y Moreno de la Santa
Speaker, Redefining destination marketing strategy in the Digital Era and Panelist, Harnessing the potentials of digitalisation for tourism development

Dr. Robin Nunkoo, is an Associate Professor in the Department of Management and the Head of the International Center for Sustainable Tourism and Hospitality at the University of Mauritius; a Visiting Senior Research Fellow in the Faculty of Management at the University of Johannesburg, South Africa; and an Adjunct Research Fellow at Griffith Institute for Tourism, Griffith University.  He obtained his PhD from the University of Waterloo, Canada. He has research interests in quantitative methods, political economy, public trust in government institutions, and community support for tourism. He has published articles in such journals as Annals of Tourism Research, Tourism Management, Journal of Sustainable Tourism, and Journal of Hospitality and Tourism Research. He is also the Associate Editor for Journal of Hospitality Marketing and Management and for Annals of Tourism Research.

Dr Robin Nunkoo
Moderator, Fostering Sustainable Tourism Development in the Digital Era

Mr Püttmann is the Head of Public Policy in TUI Group and part of Group Corporate & External Affairs. He also heads the Group’s Berlin Corporate Office. With his team, he manages TUI’s corporate public policies, the Group’s industry association memberships and engages with the embassies and representatives of TUI’s global destination partners in the German Capital. 

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Mr Frank Püttmann

Julian is a globally minded, analytical expert with digital communication experience across a range of countries. Before following his passion and moving into the travel industry he was head of Digital for Saatchi & Saatchi, part of the Publicis groupe. When not assisting tourism boards navigate digital technology and channels, he can be found trail running or surfing and waiting excitedly for his twins to be born.

Mr Julian Mountain


Dr. Sudhir Andrews is a well-known and decorated hospitality educationist and author in India and has commissioned many private and public hotel management schools.

He is the author of 11 Hospitality books published by Tata-Mc Graw-Hill Publishing which are accepted as the official textbooks/reference books of the hospitality industry. For his contribution to hospitality education in India he has received the many awards.

Dr Sudhir Andrews
Speaker, Future Orientation of the Tourism Industry

Aradhana Khowala is a multi-award winning next generation leader who is widely identified as an authority on the travel and tourism industry. She runs a global, strategic advisory that works closely with leaders in governments and business shaping the world of tourism.

Aradhana Khowala
Panelist, Technology, Transformation & Tourism

Philip has enjoyed a career path across numerous countries and industries. This rich exposure in the hospitality, property, logistics, shipping and financial services has prompted Philip to develop his very own ventures and partnerships with handpicked partners. Today, he lives in Mauritius and operates his own companies in diverse industries, whilst remaining an independent director for several listed companies in the hospitality as well as other sectors.

Philip Taylor
Panelist, Enhancing Destination Competitiveness through Technology and Innovation

Dr Narraidoo holds a Degree in Management from the University of Mauritius, A Master’s Degree in Hospitality & Tourism from Sheffield University and a Doctorate in International Tourism Management from London.

He has been lecturing in Mauritius, South Africa, Namibia, Cyprus and Switzerland for the past twenty years in Strategic Management and Tourism and been consultant in Tourism, Environmental Protection for eight years.

Dr Tulsidas R.K. Narraidoo
Panelist, Fostering Sustainable Tourism Development in the Digital Era

Amanda is President of Hills Balfour and MMGY Europe and Middle East, a leading specialist travel, tourism and integrated marketing, PR and communication agency which targets outbound travellers from Europe, GCC, and the US specialising in representation, digital and online for some of the leading destinations of the world including the beautiful island of Mauritius.                            



Amanda Hills
Panelist, Redefining destination marketing strategy in the Digital Era

Dr Upasana Singh is a lecturer in the Discipline of Information Systems and Technology at the University of KwaZulu Natal in South Africa. She lectures on a wide-range of IT-related subjects and she has a keen interest in Educational Technologies. Her PhD was on electronic assessment for which she developed and evaluated an online interactive tool to evaluate e-assessment systems, named e-SEAT.

Dr Upasana Singh
Panelist, Harnessing the potentials of digitalisation for tourism development

Dr Anna Spenceley is a consultant focusing on sustainable tourism who has worked for over 20 years in developing countries on assignments promoting conservation and poverty reduction.  Anna sits on the board of the Global Sustainable Tourism Council (GSTC), and on the GSTC’s Destination working group, and is a GSTC Trainer. Anna has a substantial publication record on sustainable tourism, including ‘The Responsible Tourism’ – an e-book which helps travellers find sustainable holidays.

Dr Anna Spenceley
Panelist, Tourism and the Sustainable Development Goals (SDGs)

Emeritus Professor Richard Butler

He is a past president of the International Academy for the Study of Tourism, and UNWTO Ulysses Laureate (2016), and has published over twenty books and a hundred articles on tourism, with a focus on tourism development, sustainability and islands. His main areas of research are tourism destination development, seasonality and the sustainability of tourism

Professor Richard Butler
Panelist, Tourism and the Sustainable Development Goals (SDGs)

Ms Randall is skilled at crafting compelling content strategies optimised for search, social, conversion and mobile, specifically for the travel, tourism and hospitality industry. Leveraging over ten years of experience in the South African film and television industry (in various capacities including script writer, script editor, story consultant and art director), she is well-versed in using the power of video as part of an holistic content matrix to emotionally engage audiences. Over and above strategising editorial and online content for several top travel brands, she writes about how digital marketing can successfully meet travellers in the sales moments that matter".

Ms Michelle Randall

Professor Sajnani (PhD) is Dean Faculty of Hospitality and Tourism and Director Amity Institute of Travel and Tourism at Amity University Uttar Pradesh, Noida, India.

He is a celebrated professional with more than 30 years teaching & industry experience, is a Destination Marketing and Tourism Management expert with specialization in Information Communication Technologies in Tourism and Hospitality industry. His research area is inter- disciplinary cutting across a number of disciplines including People Management & Tourism Business Laws, creating value for both travel organizations and the end users.

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Twitter: @DrSajnan

Sr Professor Manohar Sajnani

Leighton Waterman is a native of Barbados and has been working in the energy sector for over 20 years in various capacities.  He is currently Programme Officer, SIDS Lighthouses with the International Renewable Energy Agency, IRENA.  He has managed various projects in the Caribbean in support of increasing the use of renewable energy and energy efficiency.


Mr Leighton Waterman

Alessandra leads AIGO teams in the challenge of implementing result-driven strategies for agency clients. Passionate about innovation, she keeps an active role in the design of new digital approaches with AIGO digital team. Her previous professional life was in product design at Design Continuum and in design education at IED.

AIGO is the leading tourism marketing and communication agency in Italy, a member of Travel Consul

Ms Alessandra Bitetti

Jean Louis Pismont is the Chief Operations Officer of Beachcomber, the leading hotel group in Mauritius and he is currently the President of AHRIM, the Association of Hoteliers and Restaurants in Mauritius. Educated at the Hotel School of Thonon Les Bains (France), Jean Louis Pismont has been part of the executive management at the ‘Forte Grand Abu Dhabi’ and ‘Le Royal Mansour’ of Casablanca, after spending significant time in the Ramada hotel chain mostly in the United Kingdom and Turkey. Jean Louis Pismont is known for his personal engagement and involvement in the deployment of Beachcomber’s CSR policy actions; he has successfully designed and implemented the Top 500 project, consisting of engaging patrons of the Beachcomber Paradis and Beachcomber Dinarobin hotels into both cash and in-kind contributions towards the Fondation Espoir Développement funding. Very much aware of the challenges of sustainable development and a firm believer in our common responsibility towards the future generations, Jean Louis Pismont is also deeply involved in the implementation process of ‘EarthCheck’ across the Beachcomber Group and its 8 properties on the island.

Mr Jean Louis Pismont

He has over 32-years working experience in marketing promotion, resources purchasing and integration. Barry Lin has rich experience in business cooperation with Tourism bureau, airlines, and cruise lines.

Mr Barry Youxin Lin

Mr Mahadew is a senior lecturer and head of the department of law at the faculty of Law and management of the University of Mauritius. 

Mr Roopanand Mahadew

Mr M Y Foondun holds an MSc Chemical Engineer and has worked since 1988 in the Textiles Industry for Woven Fabric, Bleaching and Dyeing, prior of joining the MSB in the Quality Assurance Unit in 1995.

 He is a Trainer for Quality Management System and for Sustainable Tourism registered with MQA.  He has been involved with the accreditation of the Quality Management System Scheme  with the Dutch Council for Accreditation (RvA) since 1996 and is a Lead Auditor for QMS since 1996  with the International Register for Certificated Auditors U.K (IRCA) and Auditor for other Management system such as Food Safety Management system  (ISO 22 000 and  HACCP) , Environmental Management System (ISO 14001) and Information Security Management System ( ISO /IEC 27001).

He is also the Quality Manager for 6 Testing Laboratories and 3 calibration Laboratories of MSB which have been accredited by MAURITAS and 3 Testing Laboratories accredited by SANAS , which an ILAC accreditation body.

Mr Mohammud Yusuf Foondun

Ms Aworer is the Certification Manager and Senior Lead Auditor & Trainer at SGS Mauritius Ltd. She has 14 years’ work experience in the field of Hospitality, Quality, Food Safety, Agriculture, Agro Industry, Audits, Enforcement and Environment and conducted more than 425 Food Safety/Quality Management System Audits. She holds an MSc in Environmental Science with specialisation in Environmental Management from the University of Mauritius.

Ms Leena Aworer

Barry Clemens has over 25 year of international operational hospitality experience. He has been in various leadership positions and has adjudicated the South African Tourism Awards for the last 4 consecutive years, and is currently the CEO of an International hospitality consultancy.

As an ICF accredited Business & Life skills coach he understands like no other the importance of continuous improvement and keeping up with the new eras which include technology. Technology plays an ever increasing role in the hospitality industry and can add a lot of value to the customer experience.

Mr Barry Clemens

Dr Arjoon Suddhoo, FRAeS, is the Chairman of Air Mauritius Ltd and Executive Director of Mauritius Research Council. He was one of the laureates of the 1978 cohort. Dr Suddhoo is holder of a Bsc in Aeronautical Engineering with First Class Honours at the University of Manchester and a PhD in Aeronautics at the same University. He is also holder of an MBA with Distinction from the University of Liverpool.

Dr Arjoon Suddhoo

Mr Drechsler has almost 30 years of experience in the tourism industry including various positions in the USA, Australia, and Europe. In his role as Chief Operational Officer and Member of the Board at AVIAREPS he supervises the successful cooperation with the Mauritius Tourism Promotion Authority for more than 10 years already. AVIAREPS today is known as the leading tourism and aviation representation company worldwide serving more than 100 airlines and 110 tourism brands via 66 own offices in 48 countries. In addition, AVIAREPS is proud to be listed as an affiliate member of the UNWTO and the European Tourism Commission. On behalf of our clients AVIAREPS also works with organizations such as Tourism Cares.


Mr Thomas Drechsler

Mr Meslier is Partner Development Manager covering the East Southern African Region and is part of the Innovation Team within Microsoft 4Afrika. In his role, he is focused on driving Digital Transformation within the Start-up Ecosystem and in the development of Digital Skills across Africa.

Mr Arnaud Meslier


A top level corporate executive with experience in India and abroad turned into an academician.

Presently Vice Chancellor and Director of Amity Institution of Higher Education responsible for Amity Group’s Education institutions in Mauritius and Africa.

Dr Dhananjay Keskar
Moderator, Technology Transformation & Tourism

Fabien Lefébure holds a Post Graduate Degree (DESS) from the University of Paris I Panthéon-Sorbonne (hons - Major de promotion).  He has been spending the last 14 years in different positions within the Hospitality & Tourism industry and is presently the CEO of Solis Group.

Mr Lefébure is also carrying out his third mandate as President of the Association of Inbound Operators Mauritius (AIOM).

Mr Fabien Lefébure
Moderator, Enhancing Destination Competitiveness through Technology and Innovation

Case Study Presentations

Sustainable development strategist who provides real solutions to issues through multi-stakeholder dialogues & project implementations for the group present in Mauritius, Reunion Is,, Maldives, China & different stakeholders in South Africa, Europe, US, Asia, among others. Very strong leadership skills which drive decision-makings for strategic reviews, irrespective of the amount of available or unavailable resources. (projects like Global Reporting Initiative, Integrated Annual Report, the Stock Exchange of Mauritius Sustainability Index, Carbon Offsetting (Tread Lightly project , energy efficiency projects.; Water Optimisation, Waste Management, Social Projects Management in collaboration with bodies like UNDP, various national and international consultants amongst others). Gearing projects in line with international Sustainability Frameworks (Global Reporting Initiative, Montreal Greenhouse Gas Protocol, DEFRA UK (Department of Environment , Food & Rural Affairs), HCMI (Hotel Carbon Management Initiative) , including sensitisation on Human Rights, Social Responsibilities and Environmental Protection.

Ms Vishnee Sowanber

Mr Khadaroo has over 20 years of experience with the tourism and hospitality industry. He has held various leadership positions with Sun Resorts who oversees Health and Safety, Food Safety, Environment Quality.

Mr Saleem Khadaroo